Q: Are you the manufacturer or trading company?
A: We are the manufacturer with the strength of the design & manufacture of the phone case, tablet case, passport holder, card holder, certificate holder, wallet, handbag, cosmetic bag etc. SGS’s factory audit video can be found in our company profile. We also can provide resourcing service for other products if clients want.
Q: What’s the minimum order quantity for your products? Do you accept sample & trial order?
A: Yes, sample and trial order are welcome. Our MOQ is 50pcs per model for a phone case, 100pcs for other products.
Q: Do you provide OEM or customized logo & packing service?
A: Yes, both OEM and ODM, as well as customized logo and packing service are available. We have 3 very experienced designers, who can make the design according to your opinion.
Q: Can I get the free sample to review the quality before place the bulk order?
A: Sure, 1-2 pcs neutral free sample are available, if you want to custom sample with your design or logo, there will be sample fee need to charge first because the new mold should be made. It can be refunded to you back when your order quantity above 300pcs. By the way, the shipping cost of the sample should be on your side for the free sample.
Q: What’s your payment terms?
A: We can accept PayPal, T/T, Western Union, and e-checking, Visa Mastercard via Alibaba’s online trade assurance service.
Q: How many days for sample order and bulk order after payment?
A: Usually, the sample can be shipped out within 3 days, trail order within 300 pcs can be shipped within 7 days, bulk order can be finished around 15 days.
Q: What are the shipping ways you can offer?
A: Goods can be shipped via Air express such as DHL/FedEx/UPS/TNT/EMS/Aramex, Air freight and sea shipment also are available.
Q: Do your products come with a qualitywarranty?
A: Yes, we provide 6 months guarantee for our products.
Please do not hesitate to contact us if you have any other questions. Thanks.